Roadside assistance is a $10 billion per year industry and while some of the newer players are doing a great job of "disrupting the industry" with fancy apps and slick social media campaigns there remains a huge problem... the quality of service being provided by so-called independent contractors.
"Independent contractor" is simply a code word for someone found via a Craigslist ad; one who has a car, some tools, maybe some experience (maybe not) and most often NO INSURANCE. They work for a "middleman"; one of a number of larger dispatch companies that constantly advertise to fill these roadside assistance needs for auto clubs across the country. These contractors are typically paid as little as $8 per job, barely enough to cover their gas and maintenance expenses. They never last longer than a few weeks, maybe a few months, and so this cycle of incompetence rolls on. Some auto clubs reward this cycle with a high volume of work but only because of the vast territories these companies can cover with a "warm body". It's a game of "quantity over quality" and a battle I've personally been losing with some of the auto clubs over the years.
So does that person jump-starting your car battery really know what he's doing or did he just burn up your alternator? Did the kid who just changed your tire realize that your spare requires shorter lug bolts? Does he carry the proper insurance just in case there is damage (or worse) once you're back on the highway? Does he even have insurance at all? With over ten years working in and researching this industry I can tell you without a doubt there is a very good chance that the answers to the above questions are a resounding "no".
I can tell you this because I used these "independent contractors" as service providers while growing my business. I stopped when I finally realized that most were neither qualified nor insured to perform this type of work. Not to mention my customer service scores began to plummet. Just because I care about my customers doesn't mean my contractors care. In fact no one cares more about their customers than the business owner and that's where I found my solution:
Make everyone a business owner!
Now MrQuickPick is helping Qualified Automotive Roadside Service Professionals Become Successful Business Owners, and the auto clubs are starting to pay attention. We've had several auto clubs, both old and new, reach out to see exactly what we're doing and we're reaching out for an exclusive partnership with the right auto club in the process. It's really no secret. Fancy apps and high-tech social media campaigns are wonderful additions but at the end of the day, customer service will either make or break your business. Do you check company reviews online? We all do! It is officially the prerequisite to doing business with any company, click or brick.
MrQuickPick is a group of professionals “branding” together to become the most respected and recognized name in the roadside assistance industry. We are dedicated to helping qualified service providers become successful business owners.
As a veteran-owned company, we are committed to providing business ownership opportunities to all of our veterans. Over 250,000 active-duty members transition from the military every year and there has never been a better qualified stream of potential business owners. The military experience teaches invaluable entrepreneurship traits, such as "attention to detail" and "strong work ethic", giving veterans an edge when it comes to starting and running their own company.
Our commitment to fellow veterans includes those with service-connected disabilities like myself. I have "benign essential tremor" (my hands shake) but I'm able to run this business better than most and I'm on a mission to show others how to be successful as well.
Please visit http://www.MrQuickPick.com for more information.
Look for the MrQuickPick Training and Support Center to launch in Fort Walton Beach FL in 2016.
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